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Terms of Use

Please read before booking.

Last updated: March 2026

1. Introduction

These Terms of Use ("Terms") govern your use of the services provided by Hit Madrid Tours ("we", "us", "our"), an independent experience brand based in Madrid, Spain. By booking or participating in any of our experiences, you agree to these Terms in full.

2. Services

Hit Madrid Tours designs and delivers personalized interactive experiences in Madrid, including:

  • Interactive city tours (treasure hunts, quizzes, themed routes)
  • Team-building sessions at a single location
  • Customized experiences for special occasions (birthdays, corporate events, celebrations)

All experiences are hosted by a single guide and are fully customized based on the group's details, interests, and occasion.

3. Booking & Confirmation

A booking is considered confirmed only once you receive a written confirmation from Hit Madrid Tours via email or WhatsApp. We reserve the right to decline bookings at our discretion. Availability shown on our website or booking tools is indicative and subject to change.

By booking, you represent that all information provided is accurate and that you have authority to make the booking on behalf of all participants.

4. Pricing & Payment

All prices are quoted on a fixed group basis — there are no per-person charges unless explicitly stated. Prices are agreed in writing prior to the experience taking place. We reserve the right to update pricing for future bookings at any time.

Payment terms will be communicated at the time of booking confirmation. We accept bank transfer and other methods to be agreed upon. For corporate bookings, we can issue a formal invoice.

5. Cancellation & Refunds

  • More than 48 hours before the experience: full refund.
  • Within 48 hours of the experience: 50% of the agreed price will be charged.
  • No-show: No refund will be issued.
  • Rescheduling: We will always try to offer an alternative date at no extra charge, subject to availability.

If Hit Madrid Tours cancels an experience due to circumstances within our control, you will receive a full refund or the option to reschedule at no additional cost. If cancellation is due to exceptional circumstances beyond our control (force majeure, severe weather, etc.), we will offer a reschedule option or a credit note.

6. Participant Conduct

All participants are expected to behave respectfully toward the guide, other participants, and members of the public. Hit Madrid Tours reserves the right to end an experience without refund if any participant's behaviour is disruptive, dangerous, or offensive.

Participants attend at their own risk. Hit Madrid Tours is not liable for any personal injury, loss of property, or other damages arising from participation in our experiences, except in cases of gross negligence on our part.

7. Photographs & Media

During experiences, photographs and videos may be taken. By participating, you consent to the use of such images for Hit Madrid Tours' marketing and social media purposes, unless you notify us in writing beforehand that you do not consent.

8. Intellectual Property

All content, branding, routes, challenge designs, and materials associated with Hit Madrid Tours are the intellectual property of the company. You may not reproduce, distribute, or commercially use them without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Hit Madrid Tours shall not be liable for any indirect, incidental, or consequential damages arising from or related to our services.

10. Governing Law

These Terms are governed by the laws of Spain. Any disputes will be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the revised Terms.

12. Contact

For any questions regarding these Terms, please contact us at [email protected].